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Frequently Asked Questions
What makes a Nola Watkins Christmas ornament different?
Every ornament is hand-painted by a real artist rather than printed or mass-produced, then finished with any personalization you request. That hands-on process is what turns a simple ceramic piece into a keepsake worth hanging year after year.
Can I personalize an ornament with a name or date?
Yes — many designs in this collection, including our Custom Ornament and Classic Collection styles, support names, dates, or short messages. Check the individual product page for exactly what each design allows.
How long will my order take to arrive?
Because each ornament is hand-painted and, in many cases, personalized to order, please allow 1-2 business days for production before it ships. We'll email tracking as soon as your order is on its way.
Are these ornaments sturdy enough to use every Christmas?
Yes. These are ceramic keepsakes meant to come out of storage every holiday season, not a one-year decoration.
Do you offer wholesale pricing for retailers?
Yes — please contact us directly for wholesale pricing, or visit our Wholesale Ornaments page to learn more about carrying Nola Watkins ornaments in your store.
What if I'm not happy with how my ornament turns out?
Reach out to us we stand behind every piece we paint and want your ornament to be something you're proud to hang.
I purchased an appropriate Christmas ornament for my three sons and their families each year. I was so excited to see the 250-year USA celebration ornament on the NW website. When they arrived I was delighted that I had actually ordered one for my husband and I at the same time! The colors are very bold and bright. I know I now have a special ornament gift for my family members!
Quality merchandise, very original and creative. Arrived in perfect condition! Hand made in the USA - always a plus for me!!! Thank you for sharing your talent!
Hi Marg, thank you so much for your wonderful review! We're thrilled to hear you love the merchandise and appreciate the craftsmanship. Come back anytime!
Always a pleasure shopping with you. Your ornaments stunning! The care and personal touch you give to each order is what sets you apart from others and why I buy ornaments from you every year.
Hi there! Thank you so much for your kind words. We're thrilled to hear you love our ornaments and appreciate the personal touch. Looking forward to your next visit!
Love the artwork and craftsmanship
Hi Joan Claire, we're thrilled you love the artwork and craftsmanship! Thank you for your kind words and support.
The service was great. The delivery was fast. I love the Grinch tournament thank you.
Thank you, Denise! We're delighted to hear you enjoyed the service and the Grinch tournament. We appreciate your support and look forward to serving you again.
Awesome customer service! Beautiful ornaments! Love the art!
Hi there! Thank you so much for your wonderful feedback. We're thrilled you love the ornaments and appreciate your kind words about our service. Come back anytime!
I was looking for something to match what I had purchase in a cute shop while on vacation and I reached out via email to see how to make this custom order work. Jesse called me and we were able to make my custom order complete. He even followed up with me to see that I was able to place my order correctly. My custom ornament was beautiful and exactly like the others I purchase. The craftsmanship of the hand painted ornaments as well as the top notch customer service is what will turn me into a repeat customer!
Hi Lori, thank you so much for your wonderful review! We're thrilled to hear you loved your custom ornament and appreciated Jesse's help. We look forward to serving you again soon!
Great business! Quality product!
Thank you so much for your kind words! We're thrilled you love our product. Looking forward to serving you again, Nola Watkins Collection.
Very pleased with my purchases. Amazed at how quickly I received my personalized items.
Hi Elizabeth, we're thrilled to hear you're happy with your purchases and fast delivery! Thank you for your wonderful review and support.
My Hokie boss LOVES this ornament and plans to display it all year. We’ve been collecting these ornaments for 30+ years. Gave many as gifts and have them al over our trees. Beautifully created right in Va!
Absolutely Perfect!!! With all the craziness this year has brought with it we decided to order a special ornament to commemorate 2020 and quite honesty we wanted something different. WOW....this ornament is so beautifully made. We LOVE it and can’t wait to add it to our tree.
Explore the Christmas Collection and find the perfect personalized, hand-painted ceramic Christmas ornament to make this season unforgettable. From the Classic Collection and Holiday Collection ornament sets to individual designs like Christmas Wreaths, Retro Camper, and Reindeer December 25th, every piece is crafted to add a nostalgic touch to your tree.
Looking for a custom Christmas ornament? Our Custom Ornament design lets you personalize a piece with the names, dates, or details that matter most, while designs like Christmas In "Your Town" and Old Fashioned Christmas bring timeless holiday charm to any tree. Each hand-painted ornament is individually crafted, so no two are exactly alike.
Every ornament in this collection is hand-painted and made to be a keepsake, and orders of $95+ ship free. Retailers can reach out about our wholesale ornaments program to bring Nola Watkins craftsmanship into their store. Shop the full Christmas Collection today and find the ornament that becomes part of your family's holiday tradition.
